Best Review Generation Software in 2024

• What is Review Generation Software?
• What Are the Key Benefits of Using Review Generation Software?
• 3 Best Review Generation Software to Look Out For
• How to Generate Reviews Effectively If You Can’t Afford Review Generation Software
• Are You Ready to Put Your Best Foot Forward?
• Frequently Asked Questions About Review Generation Software:

What is Review Generation Software?

Review generation software enhances a business’s online reputation by automatically requesting, collecting, and managing online reviews, usually via SMS.

What Are the Key Benefits of Using Review Generation Software?

You can gain a competitive edge by allowing your customers to market your business for you through their positive reviews, which also helps increase customer loyalty. Here are some key benefits of using review generation software for your business:

1. Streamlined review collection: Review generation software streamlines and simplifies the process of requesting and collecting reviews from your customers.

2. Efficient review management: Review generation software offers a centralized review management dashboard, making it easier for you to monitor and respond to feedback.

3. Online reputation management: Review generation software connects to all your social media accounts, allowing you to manage reviews from all platforms using a single tool.

4. Improved customer engagement: With a simplified and efficient customer feedback system, overall customer engagement can be improved.

5. Competitive edge: By highlighting positive customer experiences, you can make your business stand out from the competition.

3 Best Review Generation Software to Look Out For

DemandHub

When it comes to review generation software, DemandHub checks every box. The tool offers seamless customer review collection, along with many other useful features.

Features:

• Automated Review Requests: DemandHub’s review request software will automatically contact your customers to request a review based on your preferences. Review invitations can be sent during their appointment, 10 minutes after, or even the next day.

Once set up, you’ll never have to worry about manually asking for a review again!

• Newest AI Features: Once you start getting hundreds of reviews, who’s going to respond to all of them? The best practice is to respond to every review you get, positive or negative, and the DemandHub platform uses AI to respond to all your reviews automatically.

Plus if you like to have a little more control over your responses, DemandHub’s AI platform can create the response for you to review before it goes live!

• Multi-Platform Integration: Managing your reviews on every social media site can be a hassle. Logging in to every site one by one, and learning how to use each platform is daunting.

DemandHub allows you to combine platforms such as Google, Yelp, and Facebook in one inbox. That means every Google, Facebook, Instagram and Text message is in one easy-to-use dashboard. You can respond to every message right out of the inbox, and set up reminders to follow up with each one!

You can also ask for reviews via each platform straight from DemandHub!

• Customizable Templates: Have you answered the question ‘What time does the café open?’ a hundred times already? Here’s an easier way. With DemandHub, you can create SMS templates to respond to common customer questions quickly using pre-saved messages.

• Analytics & Reporting: Develop informed customer engagement strategies using detailed analytics that show how your customers feel about your business. DemandHub’s custom AI tool is ideal for creating reports that visually represent your findings.

Pros:

• A versatile tool tailored to the growth of small businesses.

• A wide range of reputation management features ideal for your business’s growth.

• Automated AI features that help small teams save time and resources.

• An affordable option for small to medium-sized businesses.

Pricing:

DemandHub has a 3-tier pricing system that caters to businesses of different sizes and scales.

Learn more about the pricing here.

Birdeye

Birdeye is one of the leading reputation enhancement tools and social media management software, supporting many local businesses in their pursuit of brand management and social media success.

Key Features:

• AI-Powered Tools: Birdeye offers a wide range of AI solutions to create a hassle-free customer feedback collection system.

• Comprehensive Review Management: Birdeye creates an ecosystem for review management to enhance your online reputation and improve search ranking.

• Social Media Integration: Birdeye specializes in leveraging the power of social media and content creation to establish a feedback loop for superior online reputation enhancement.

Pros:

• Birdeye offers comprehensive reputation management across multiple sites.

• A unified message platform for DMs, web chats, and more.

• The scalable platform is ideal for businesses of all sizes.

Cons:

• Birdeye is one of the more expensive platforms and may not work for small businesses.

• Using the platform can prove to be a learning curve as it is multi-faceted.

Pricing:

Starting from $250/month, the software offers much-needed support to businesses for reputation and feedback management.

Broadly

Broadly is a powerful review management tool that helps local businesses scale with AI integration. In their own words, ‘it is an AI-supercharged employee’ that helps you stay ahead of the competition.

Features:

• Review Management: Broadly creates a system that connects multiple platforms and displays reviews in one place for your customers to access easily.

• Webchat: Broadly has a superior web chat feature that allows businesses to generate more leads than ever before.

• Mobile Invoicing & Payments: Broadly offers a mobile invoicing feature that helps you manage payments more efficiently.

Pros:

• An easy-to-use review management system that collects reviews via text or email.

• Allows businesses to streamline their communication channels with the help of a consolidated inbox.

• The platform is surprisingly user-friendly for how extensive its features are.

Cons:

• Customers have experienced notification delays and billing issues.

• Limited customization options, such as the inability to set up SMS or email templates.

Pricing:

Broadly is one of the few review generation softwares that offers a free trial. If the software works for you, it is $249 per month, which is quite reasonable!

How to Generate Reviews Effectively If You Can’t Afford Review Generation Software

If you want to build trust and credibility with your customers, you need online reputation software. This can be quite expensive, so here are some ways to get 5-star reviews from your customers without using specialized software.

Strategies for Encouraging Positive Reviews

• Timing: The best time to ask your customers for a review is when they have already used your product or service and appear satisfied with the experience. You can request a review at the end of a session, or follow up the next day.

• Simplify: Leaving a review should be simple. You don’t want to over-complicate it because it will discourage your customers from leaving a good review, even if they had the best experience. Send a text or email with a link to your public profile, so they can easily leave a review without having to look it up themselves!

• Utilize social media: Getting reviews through social media platforms is important to building an online brand identity and attracting new customers. Stay active on various social media platforms to engage with your customers.

As an added benefit, being active on multiple platforms also increases your reach and attracts more eyes to your business.

• Freebies: Incentivizing is always a good idea, but freebies are tricky. You don’t want to pressure your customers into leaving a review, but you do want to thank them for supporting your business.

So feel free to offer a thank-you gift for reviews, but make sure it’s clear all reviews are welcome!

• Requests: You can ask your regular customers for their honest feedback. Send them a personalized message, thanking them for choosing your business and ask them to leave a review if they haven’t done so already.

Tip: Use Google Review Link Generator To Get More Reviews (Free & Easy to Send)

Handling Negative Feedback

In the pursuit of getting more reviews, you are likely to encounter a few bad ones. However, this could be an opportunity to create a lasting impression on your customers. Here’s how you handle negative feedback.

• Respond: It is best to respond promptly and professionally. Try to understand the customer’s perspective and learn from it, but most importantly, stay professional! This will prevent the situation from escalating, which can be hurtful to your business.

• Acknowledge: Believe it or not, the best way to deal with a negative review is by acknowledging the experience. Listening to your customers intently and getting to the core of the problem goes a long way.

• Offline: There are many ways to resolve an issue, and taking the conversation offline will allow you to discuss the problem in detail and explore possible solutions.

Are You Ready to Put Your Best Foot Forward?

Businesses must focus on their brand’s online reputation. Creating a system where no review goes unnoticed and unaccounted for will put your business ahead of its competition in no time.

With DemandHub, you can showcase the best of your happiest customer’s reviews for the world to see. It is, quite literally, the practice of putting your best foot forward online.

If you are interested in review generation software, book a demo with DemandHub to explore exciting new opportunities.

Frequently Asked Questions About Review Generation Software:

What is review generation?

Review generation is the process of collecting feedback from your customers to build credibility and attract new business.

What are review generation tools?

Review generation software or review generation tools are applications that streamline the process of collecting and showcasing customer feedback from multiple sources.

What are the benefits of review generation?

The benefits of using review generation software include improved online reputation, higher ranking on search engines, and getting more feedback which leads to better quality products and services.

What is review generation software?

Review generation software is a tool used by businesses to automate review collection, and integrate customer feedback into their daily operations.

Why are online reviews important for businesses?

Online reviews play an important role in customer decision-making as they suggest that a business is credible and trustworthy.

How do I choose the right review generation software?

It is important that you look at a review generation software that has specific features you need for your business as well as a user-friendly interface.

How can I encourage customers to leave positive reviews?

You can encourage customers to leave you a positive review by asking them politely and creating a quick and simple, incentivized procedure that makes it hard for a customer to say no.

How can I handle negative reviews effectively?

Respond promptly in a tone that is kind and responsive. De-escalate, then offer a solution or compensation to turn the negative review into a positive one.

What are the benefits of using review generation software?

A review generation software offers an increase in the number of reviews, as well as engagement on multiple platforms.

Can review generation software help boost my brand’s reputation?

A review generation software will allow your brand to come through as a reputable one.

How do I compare different review generation tools in the market?

We recommend comparing the features, the interface, and the pricing to find the best option for yourself.

What are some common mistakes to avoid in review generation?

Never make the mistake of responding too defensively or manufacturing fake reviews instead of using ethical practices.